Delivery Management Software: A Complete Guide

One of the most important goals of any delivery business is to combine all delivery processes under one system. Managing all operations manually takes a lot of time. That’s why Delivery Management Software is a necessity for modern businesses. 

Delivery tracking software enables enterprises to deliver on-demand in less time, reduce operating costs and increase productivity. Experienced businesses are rapidly deploying advanced delivery management systems to improve customer service and increase customer loyalty.


What is delivery management software?

Delivery management software can be defined as a platform that digitizes basic logistics operations such as dispatching, task distribution and order assignment, vehicle tracking, route planning, and more. The software performs multiples tasks at a time:

  • understands weather and traffic patterns and track the movement of goods, 
  • provides a high level of logistics transparency, 
  • lowers the cost per mile, generates accurate arrival times, 
  • eliminates backorders and improves customer service. 

In other words, it allows logistics stakeholders such as dispatchers and delivery managers to manage last-mile operations flawlessly.


What tasks does the delivery management software solve?

This software can help your business at every step because the possibilities of such a tool are very wide. Let’s take a look at what it offers you at different stages and levels:


Order fulfilment

Now all your orders are collected in one place; it is easy for you to manage and keep records. Information about customers, their location and all the necessary data are also in a single integrated system. So, it will be much easier for all staff to navigate and take much less time to process orders.


Shipment scheduling

It can automatically distribute orders and goods, optimize delivery and route, and calculate arrival time at the final point. Both the driver and the client can receive notifications with all the information they need.



First of all – it provides navigation, convenient route planning for the driver, and real-time delivery tracking for the client. In addition, in traffic jams or other unexpected delays, the estimated arrival time can be adjusted in real-time.


Time notifications

Delivery time notifications and map tracking significantly increase customer satisfaction. Digital delivery confirmation will help you track driver performance, and instant customer feedback will bring you even closer to your target audience.



The area of ​​delivery, performance, order statistics and other data will always be at your fingertips. It will help you track the efficiency of your system.



Programs for delivery services can be easily integrated with other services of the company to create a single system for recording all the necessary information.


How to apply a delivery management system in your business?


Delivery Management Software is convenient for any field that requires pick up and delivery, such as supermarkets, e-commerce websites, pharmacies, restaurants, etc.

If you are running these types of businesses, you should contact the best service providers. There are a lot of options available in the online market. Select the one that fulfils your needs and provides you with the best solution. The service providers will evaluate your needs and offers you the relevant service. 


What are the advantages of a delivery management system?

Delivery management is about improving processes. Delivery tracking software is the best solution for any business that seeks to reduce costs by performing more deliveries with fewer resources and maintaining a high level of service for customers. There are a lot of advantages of delivery management software such as: 


Automatic submission

For a large-scale on-demand delivery business, it will be beneficial to automate the shipping process to some extent. Unlike scheduled deliveries, on-demand businesses need to ship as new orders come in. Instead of dealing with a lot of incoming orders, use tools to programmatically distribute orders to nearby drivers who can actually deliver the order within the assigned time. Dispatch automation frees up valuable management time to focus on exception handling and customer satisfaction.


Route optimization

Rather than manually routing each task, route optimization algorithms are used for generating more suitable routes in less time. Advanced delivery automation software can consider constraints such as vehicle capacity, delivery windows, drivers’ schedules, and traffic patterns for suggesting the best route for drivers. Moreover, this tool can also determine estimated arrival times, which can be used for internal purposes and client communications.


Vehicle tracking

Are the drivers on their way to their next delivery, or do they accidentally head in the wrong direction? Are they stuck in heavy traffic? The visibility of vehicle locations can help a dispatcher understand when the driver might go off course, save valuable resources, and avoid costly delays. Customer support teams also use vehicle tracking to inform their customers when their delivery is expected. This software use data to provide the customers with a great experience while they wait for the delivery.


Delivery Confirmation (Proof of Delivery)

This means receiving a signature from the client confirming receipt of the parcel for some operations. For others, it may be a photograph of the place where the parcel/courier was left to share with the buyer later. Nowadays, more advanced options are available that use barcode scanning to ensure that the right package is delivered to the specified location. This supply chain is especially essential for pharmaceuticals, documents, and other sensitive products.


Communication between the team and clients

Your dispatchers and drivers may never need to communicate by text or voice. Dispatchers set tasks, and drivers perform them. However, in the real world, it is necessary to facilitate communication among the team members. Suppose a driver has problems finding a drop-off point or contacting a customer. In that case, he often turns to the dispatcher for advice first. This guide is one of the important components of delivery management. With real-time chat, these communications are simplified and enhanced by the added context of the driver’s location and the details of their active delivery.


Some additional benefits:

The goals of delivery management tools can be different, mainly depending on the tasks that the enterprise wants to solve. Accordingly, the benefits also depend on which particular instrument is in question. But with a holistic approach, you can get the most out of automation:

  • Save time and money, including labour and shipping costs;
  • Safe food delivery with less human contact;
  • Guaranteed driver safety;
  • Increased order accuracy;
  • Effective planning of multiple deliveries;
  • Optimization of routes in real-time;
  • Dispatch automation;
  • High level of transparency for clients;
  • Short terms of turnover;
  • Automation of task distribution;
  • Reducing transport risks;
  • Due to the increase in business, customer expectations have also increased. Therefore, in such a situation, optimizing the last mile is important to provide people with a better service.



How much does it cost?

There are a lot of options available for you when choosing delivery management software for your business. Each IT delivery management service provider has a different price per subscription and a different billing method. Also, the cost of the service depends on your requirements. If you want less features, you have to pay less. But it is estimated that, on average, the price of delivery management software lies between $182 – $250 per month.


Why choose Logdio?

The main task of Logdio is to reduce the influence of the human factor and increase the efficiency of the delivery of orders, cargo, goods, and services, facilitating the laborious process of receiving and distributing orders to couriers, drivers, as well as optimizing the costs of maintaining the fleet and drivers.

As we all know, communication plays a key role in any business, so clients can communicate with the administrator as needed. This is the best service that Logdio provides in this case.

Logdio helps in achieving high results with its Delivery tracking software. It is with this tool that you can easily monitor the overall performance of your business. So, you must try it. 


Let’s Sum Up

Delivery management software is critical to optimizing delivery. By digitizing and connecting the disparate parts and processes involved in delivery, courier delivery software helps companies simplify delivery – from route planning and dispatch to real-time customer tracking and digital delivery confirmation.

A wisely selected software can help the delivery companies reach a level of automation maturity. It will also lead to an increase in your loyal customer base and benefits. Plus, automating courier delivery in times of crisis will help you raise the bar for your business and continue to deliver much more efficiently. You may be confused by a lot of options available in the online market. So pay attention to all features, costs, and effectiveness of the software before selecting it. 

If you have any questions or the idea of ​​a project has matured – leave a request on our website or call the specified phone number. Our managers will be happy to answer all your questions and help you choose the best solution that will solve the problems and tasks of your business.